Overheard at Starbucks…

“We don’t have dogs in here.”


The ‘customer’ started to walk away…

The young, and obviously clever, barista responded, “Would you like me to bring your coffee to you out here?”

“Sure.” The customer was smiling now… and the dog was happy, too, I presume.

Problem solved. Fabulous customer service.

We need more of that everywhere–including in schools.

And sometimes, it’s not even that hard!

About Miriam

Miriam Kurtzig Freedman, JD, MA—an expert in public education, focused on special education law— is a lawyer, author, speaker, consultant, and reformer. For more than 35 years, Miriam worked with educators, parents, policy makers, and citizens to translate complex legalese into plain English and focus on good practices for children. Now, she focuses her passion on reforming special education, with her new book, Special Education 2.0—Breaking Taboos to Build a NEW Education Law. Presentations include those at the AASA Conference, Orange County (CA), Boston College (MA), CADRE (OR), and the Fordham Institute (DC). Her writings have appeared in The Wall Street Journal, Education Week, Education Next, Hoover Digest, The University of Chicago Law Review on line, DianeRavitch.net, and The Atlantic Monthly on line.

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